IMEMOI TERMS & CONDITIONS
1. About Us
The items sold on www.imemoi.com are exclusively conceived, crafted and distributed directly by IMEMOI PARIS di MARGHERITA PENNA, hereto briefly called ‘The Seller’ or ‘IMEMOI’.
IMEMOI is the trading name registered by IMEMOI di MARGHERITA PENNA. Any unapproved use of the registered logo, symbol or name may be legally prosecutable. IMEMOI is the owner of the website www.imemoi.com and its contents. Reproduction, modification, transmission, republication and/or redistribution to third parties for commercial purposes are strictly prohibited without the express written consent from IMEMOI.
About these Terms & Conditions
IMEMOI sells its products in accordance with the following terms and conditions. IMEMOI invites everyone who is interested into buying on www.imemoi.com, hereto briefly called ‘Customer’, to read carefully the following terms and conditions before placing any orders. We may modify these Terms & Conditions from time to time. Any changes made after the ‘Customer’ have placed an order will not apply to that order or any resulting contract, unless IMEMOI are required to make the change by law, in which case such changed term will apply to the order or resulting contract to that extent.
Eligibility to purchase
The products on sale on the website IMEMOI are destined to an individual as defined as ‘Customer’ or ‘Customers’. By “Customer” or ‘Customers’, IMEMOI intends person or persons who do not operate their own entrepreneurial nor professional activity that may include but not be limited to the re-sale of merchandise purchased at IMEMOI. To place orders at www.imemoi.com ‘Customer’ must:
– Be an individual as defined as a Customer
– Be 18 years or older.
– Be eligible and competent to enter legally binding contracts.
– Have a valid e-mail address.
– Have a valid Credit Card or a Verified Paypal Account or a Bank account
‘Customer’ will be required to confirm to be the person referred to in the payment details provided.
IMEMOI accepts the following methods of payment:
Credit card: When Customers place orders online, Credit Card details are forwarded to a protected online banking system provided by Stripe and Paypal which accept Visa, Mastercard, American Express, Paypal Card, etc. IMEMOI Customers are guaranteed maximum Credit Card security because all transactions are processed using a secure server. If there are sufficient funds and the account information is valid, the order will be processed instantly. Credit cards are charged at the moment that the order is confirmed for available merchandise.
PayPal: IMEMOI welcomes payments from PayPal Accounts and reserves the right to process orders only if shipped to the same address that the verified PayPal account is registered with.
First-Time Customer: For Credit Card and PayPal payments IMEMOI can contact the Customer’s bank for approval of the charges or to double check the account information with PayPal. This verification process will delay immediate ping.
Price and currency
Published prices and final invoices are in Euro. Final credit card and PayPal debited amounts may vary based on currency fluctuations and bank commissions. IMEMOI encourages Customers to contact their home bank to receive the accurate price conversion and any bank commissions related to the transaction. Shipment costs depend on country of goods destination.
Items featured on the website reflect the actual availability of the item in color and size.
Once the order is processed IMEMOI reserves the right to re-confirm the availability of the merchandise, verify the transaction’s validity and check the Customer’s record. Customers will be informed if for any reason the item ordered is not available or if the order cannot be processed as per the Customer’s request.
In the event that an ordered product proves to be unavailable for reasons beyond the control of IMEMOI, the customer will be notified by e-mail. The order will be cancelled and no bank debit will be made. IMEMOI reserves the right to offer the customer a replacement product, of the same price and quality.
IMEMOI reserves the right to decline an order in the event that the order does not receive express verification or approval from the Customer’s bank.
Once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately.
IMEMOI reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control.
It is at the sole discretion of IMEMOI to reserve the right to decline to process an order and/or offer service to anyone at any time.
We remind Customers once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately.
4. Shipment and fees
Shipment is Free only in Italy. As required by International Laws regulating Commerce and Trade of imports and exports, all shipments from IMEMOI are accompanied by an invoice declaring the exact total value of merchandise purchased in Euro. Sale items purchased will be accompanied by an invoice declaring the discounted value of the items.
Import duties and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with ‘The Customer’ country’s customs office to determine what these additional costs will be prior to bidding or buying.”
Orders are shipped from Monday – Friday from 9:00 a.m.– 5:30 p.m. (CET) Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning. We provide a standard shipping service.
Estimated transit time after dispatch:
Usa & Canada: 5-7 days depending on destination
Europe: 3 days to main cities / 4 – 5 days to remote destination.
South America: 5-7 days
Asia e Middle East: 5-7 days
Africa: 5-7 days.
IMEMOI shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of IMEMOI.
We remind first-time Customers that IMEMOI will request PayPal to contact the Customer’s bank for approval of the charges. This verification will delay immediate shipping.
Orders with available merchandise are shipped the same day as order placement. In all cases, IMEMOI reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control.
Please note that during promotions and sales there may be delays in immediate shipping.
When the order is shipped, Customers receive an e-mail from email@example.com specifying the tracking number and a direct link to monitor the shipment status. In the event of delays in Customs, Customers will be notified directly by the courier and/or IMEMOI.
Successful shipment delivery
Upon delivery of every order, Customers are asked to inspect the box carefully BEFORE signing for the delivery. IMEMOI packages are carefully sealed in a box with tape around the sides of the box. If for any reason the box looks tampered, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact firstname.lastname@example.org If the package is not successfully delivered to the Customer’s address due to a lack of cooperation from the Customer (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the IMEMOI commercial agreement, the package may risk being sent back to Italy at the Customers expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.
IMEMOI also reserves the right to ship the order only to the Billing Address.
Items are considered “faulty” if they do not conform to our quality standards, which require that goods correspond to their description and be of satisfactory quality. If ‘The Customer’ receive faulty purchased products, ‘The Customer’ have the right, within 48 hours, to ask for a repair, exchange, reduction in the price or a full or partial refund, according to our judgment. Please email email@example.com with images of any of ‘The Customer’s’ purchases, which ‘The Customer’ consider have been delivered faulty.
5. Return policy
If for any reason Customers are not satisfied with an order, the item(s) can be returned within 8 days for:
A. Model Exchange
E-mail firstname.lastname@example.org within 8 days from the delivery date to request a Return Authorization. The request must include, Name and Surname of ‘The Customer’, Order Number, Code(s) of the item(s) to be returned and Request of Model exchange or Refund. Without anyone of the previous elements the request is to intend invalid and IMEMOI will not process it.
Return shipments costs are in charge of ‘The Customer’ and deducted from any eventual reimbursement.
Return shipment risk, as for example loss or damage, are totally in charge of ‘The Customer’.
‘The Customers’ can choose between two compensation options:
Model Exchange: Items can be exchanged only when a different model or a different color.
Refund: Refunds will be processed as soon as returned items have been checked and accepted. For orders paid by Paypal, the refunded amount will be available to customers in roughly 10 days and within their next billing statement. Processing time may vary depending on the credit card company accepted.
Returns must arrive within 10 days of receiving the Return Authorization.
Return terms and conditions
Item(s) must not have been worn, washed or altered in any way, and must not show any signs of use. In the case of defective or incorrect merchandise, Customers must follow the instructions above. IMEMOI reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
Pick-ups for all authorized returns with IMEMOI’s courier account numbers must originate from the same country of the original shipment.
IMEMOI reserves the right to refuse returns that are unauthorized and/or not sent as specified in the email detailing the return instructions. If an unauthorized return is accepted, IMEMOI will deduct a 10% administrative/re-stocking fee from the refund.
IMEMOI will not accept returned merchandised that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.
IMEMOI with its legal headquarters in Bologna, Italy, provider of the services and activities available in the website www.imemoi.com. IMEMOI, may use the personal data, voluntarily provided by the User, as per the laws in force: Article 13 of Italian Law 196/2003.
Users are invited to visit this page periodically, for information according to updated laws and regulations. IMEMOI specifies that, while the use of personal data is necessary to execute the required services, Users are assured that the use of such data will not be used for profiling research, but solely to facilitate site management and the execution of orders.
Personal data, voluntarily provided by the User, will be conserved on Italian Server and will not be communicated nor sold to a third party.
All necessary information required in order for credit card payments and transactions to be processed (credit/debit card number, expiry date, security code) will be sent to our bank and fraud-monitoring team for authentication, via encrypted protocol, without any third party interference. This information will never be seen or stored for any purpose by IMEMOI.
The security measures on our site are intended to help reduce the risk of unauthorized access or dispersion of data that may cause any personal risk to the security of our Customers. For this reason, we suggest that site users ensure the computer that they are using has up-to-date security software and is connected to the internet through a reputable and trusted service provider.
IMEMOI has implemented security measures to protect the users and their data entered. Despite their efforts, IMEMOI cannot guarantee that these security measures will limit and exclude any and all risks of unauthorized access to this information. For this reason, we advise our users to always navigate on www.imemoi.com from a secure computer source with updated software that allows ample protection of sensitive data (antivirus software) and that the Internet provider itself possesses safety requirements for the secure transmission of such data over the Internet.
IMEMOI informs its Users are protected by Article 7 of the Italian Law n. 196/2003. Users can reserve the right to request the following information from IMEMOI:
The confirmation of the existence of personal data relative to the User;
The clear communication of the data together with their source;
The motives and the finality of their use.
The request for the above information can be renewed with an interval of ninety days, except for the existence of justified motivations; the cancellation, the modification in anonymous format of all of the data in case of violation of laws, together with the data which is not used for the aims for which they were collected.
Declination of responsibility
IMEMOI publishes information on its web site IMEMOI to provide a service to Users, but declines every responsibility of the possibility of eventual technical inaccuracy and/or typographical errors. Once brought to attention, IMEMOI will execute immediate correction.
IMEMOI also reserves the right to make corrections and changes to the web site when necessary without giving prior notice.
IMEMOI does not offer any guaranty that the information published on its own website, is in conformity with the laws of the User’s competent jurisdiction.
IMEMOI website is a protected site according to international Internet standards which, if used correctly, Users can be reassured not to encounter viruses.
However, IMEMOI declines any responsibility from eventual problems, damages, viruses or risks that the User may incur during the misuse of the website and declines any responsibility from eventual faulty operations of the website due to the deactivation of “cookies” in the User’s browser.
Users must accept the terms and conditions of this legal notice, and must be sure to visit these pages periodically for updates, changes and corrections.
IMEMOI reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.
What is a cookie and what is its purpose?
A cookie is a small file that is sent to the browser and saved on your device when you visit a website like www.imemoi.com.
Cookies allow the site to function efficiently and improve its services, in addition to providing information to the site owner for statistical or advertising purposes, primarily to personalize your navigation experience by remembering your preferences.
Which cookies do we use and for what purposes?
Our website uses various types of cookies and similar technologies, each of which has a specific function. Below is a table explaining them.
Type of cookie & function
A cookie can be classified by its lifespan and the domain to which it belongs. By lifespan, a cookie is either a:
Session cookie which is erased when the user closes the browser or
Persistent cookie which remains on the user’s computer/device for a pre-defined period of time.
As for the domain to which it belongs, there are either:
First-party cookies which are set by the web server of the visited page and share the same domain
Social Network Cookies are necessary to allow your social account to interact with our website. The social network cookies are not needed for navigation.
How can I disable cookies and manage my preferences?
The majority of browsers are configured to accept, control or potentially disable cookies through the settings. We nevertheless remind you that disabling navigation or functional cookies may affect the functioning of the website and/or limit the service we offer.
7. Italian law
The IMEMOI web site, in adhering to Italian law and in particular to the Court of Bologna, states: “Entering this website the User and IMEMOI agree that the laws and the regulations of the Italian State will enforce any questions pertinent to the use of the web site. The User and IMEMOI also agree to submit exclusively to the competent Court of Bologna for the questions above. IMEMOI does not guarantee in any way that material present on the website can be appropriate or of possible use in other countries, and the access to those materials from places where the relative contents are illegal is expressly prohibited. Users who choose to enter this site from said locations, do so at their own risk, and are solely responsible to respect relative local laws.”
Intellectual and industrial property
All illustrations, images, characters, formats, graphics, and site characters are and remain the exclusive property of IMEMOI or holders of such rights which have granted an exploitation right to IMEMOI. Any reproduction, performance or use of such rights by a Customer shall constitute an offense-giving rise to legal action.
8. T & C
This notice contains the terms and legal conditions that govern the website, www.imemoi.com.
Users of www.imemoi.com accept and agree to respect all the conditions included in this declaration.
If Users do not accept these terms, IMEMOI reserves the right to ask the Users to refrain from using the www.imemoi.com website.
The access and the use of the web site www.imemoi.com are for personal use only.
The visualization of the web site www.imemoi.com provides Customers with product information and the possibility to purchase merchandise.
Property & copyright
IMEMOI is the owner and have the right property of usage of the web site www.imemoi.com and its contents.
The material included in the web site www.imemoi.com is protected by copyright.
Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from IMEMOI.
IMEMOI does not allow the use of the web site’s contents or the trademark for any other purpose than what is written above.